A common question that has many business owners skeptical about working with a cargo logistics provider is whether or not the delivery truck drivers will uphold the high standard of customer service that they themselves, take pride in. Obviously, as an e-Commerce business, securing the future business of customers is a very important aspect of your sustainability. Delivering excellence is paramount, but how can you be certain of that when you submit your control over a cargo logistics provider and their delivery truck drivers?
Well, in this article we’re going to set your mind at ease by talking you through our recruitment process. This will give you a clear indication as to who it is that we are looking for when hiring, and precisely the sort of candidate who gets the job. Additionally, we are going to shed some light on the values that we hold close to heart.
We trust that by the end of this article, you’ll have enough faith in us, to outsource your cargo logistics requirements with confidence in the fact that our delivery truck drivers will deliver nothing short of perfect customer service.
1 – Our recruitment process
Of course, above all else, we are looking for delivery drivers who hold full-clean drivers’ licenses. That, and we look for those who have significant experience in delivery trucks, however, that’s not a requirement. If we get a good feeling about a driver and their attitude towards customer service, then we’re always prepared to give them a trial run.
When it comes down to the interview process, we look for the following qualities:
- Personal hygiene
We also ensure that they are as passionate about customer service as we are. Once we have found the candidates that we believe share the same values as us, they are then put through a rigorous training regime to ensure that they are able to uphold our values, and to deliver excellence at all times.
So, if you’re worried about putting your faith in our delivery truck drivers, don’t be. Understand that it’s our reputation on the line as well, not just our clients. As such, we take the recruitment process very seriously, so as to ensure that those representing us do so with passion and professionalism.
2 – Our values
Transportify have a set of core values that are very important to us. We believe that as a business, in order to succeed to you must dedicate your efforts to maintain a strict code of conduct. So, for us, it’s all about the customer/client. We are proud to show how we manage our operation, which can be seen in the way that our customers and clients are satisfied with the cargo logistics services that we provide.
- Delivering excellence
- Maintaining discipline and safety on the roads
- Efficiency in all things logistical
- Reducing our carbon footprint on the environment
- Putting smiles on faces
- Taking care of the customers’ needs
- Streamlining our services and constantly striving to offer a better, cleaner service
Again, when hiring people to work for us, whether in the 24/7 call center or out on the road for cargo logistics services; we ensure that they share these same values with us. That they are dedicated to the brand and thus to upholding your brand image as well as our own.
Why not give us a try?
Above all these, we provide affordable logistics solutions (as shown in the pricing table below) and always maintain high-quality delivery service to all our customers.
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We don’t expect you to trust us from the get-go. We understand that it requires an act of demonstration on our part. However, first, it requires an act of faith in yours. So, why not give us a try? Let us be the logistics provider for your business, start with a couple of packages and see how we handle your deliveries. You’ll be able to judge from the way in which our drivers pick up your items with a smile on their face, with impressive speed and precision. Then track them in real-time as they head straight to the desired delivery destination. We assure you that once you’ve had the pleasure of working with Transportify, as your logistics provider, you won’t want to work with anyone else.
If you’d like to know more about the way our delivery truck drivers operate for your cargo logistics requirements, simply get in contact with us today. It’s as simple as that!