Privacy and Personal Data Collection Policy

In order for us to provide our service to the users of our platform, it is necessary for us to collect, store, use, process, share and update the personal data of all users. This Privacy and Personal Data Collection Policy (Privacy Policy) is provided here to allow the users of our platform to understand our guidelines for the collection and use of users’ personal data.

We urge all users to carefully review our Privacy Policy and make sure that you understand it. We also encourage all users to revisit our Privacy Policy regularly on our website as it may be updated and changed from time to time.

BY USING OUR SERVICE, IT SHALL BE DEEMED THAT YOU HAVE ACKNOWLEDGED AND AGREED TO OUR PRIVACY POLICY AND HAVE FULLY CONSENTED TO THE COLLECTION, STORAGE, USE, PROCESSING, SHARING AND UPDATING OF YOUR PERSONAL DATA FOR THE PURPOSE OF PROVIDING OUR SERVICE.

These Terms and Conditions are effective as of 1 August 2016. If you have any questions, feel free to email us at support.ph@transportify.com.ph.

Whose personal data do we collect?

We collect personal data only from those who use our Software to seek and avail the Services, , delivery service and those who provide Transport using our Software.

What kind of personal data do we collect?

We collect data that may be required for us to provide the Services to the users of our Software (either the Users who places delivery request or the Drivers who provide Transport, as requested) to obtain Services or provide Transport. This data generally includes but may not be limited to addresses, phone numbers, emails, physical locations, pictures, and any other information that may be useful in the course of providing our services.

How do we collect personal data?

Personal data is collected from our website and mobile application when users register for an account and provide additional information in the course of using our Software to book for Services. We also provide call center support. Our call center staff may interact with users by phone or other means and collect personal data in order to facilitate the provision of our Services such as the collection of incomplete, missing, or extraordinary information, and special instructions regarding a delivery. We may also use cookies to improve the user experience and the provision of our Service.

We may also monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for compliance purposes, and to improve the quality of our customer service.

Why do we collect personal data?

Personal data is collected so that we may provide our Service in the best possible way and also to personalize and improve your experience with our Service. To do these, the Personal data that users provide us will be shared to Drivers for the latter to carry out and complete Transport, meaning that personal data of users placing delivery requests will be shares with other users who are providing transportation for deliveries and vice versa.

We will also use your personal data for: statistical analysis; to develop and improve our Software and Services; to update your records; to identify which of our, or others’, products might interest you; and for market research.

Do we disclose personal data to any third party?

We do not distribute, sell, share or disclose personal data to third parties except under the following limited circumstances:

To improve and maintain the operation of our platform and service, we may share data with our trusted partners who are bound by the same confidentiality undertaking as provided in this Privacy Policy and maintain the confidentiality of your personal data;

To improve the user experience on our platform and to provide promotions to users by collaborating with trusted partners who have agreed to maintain the confidentiality of the personal data;

To comply with laws and regulations, an official order, court order, or order by any government authority which Transportify has reason to believe has the authority to issue such order.

Will we change our Privacy Policy?

We may update our Privacy Policy from time to time as we see appropriate or as required by law. Any changes to our Privacy Policy shall take immediate effect and can be viewed on the Website or the Software.

What can you do if you have any questions on the Privacy Policy?

We encourage users to contact us via email at support.ph@transportify.com.ph with any questions regarding our Privacy Policy.