What is the Standard Service for 10 Wheeler wing van class vehicles?
1. Driver – The driver will drive to your first destination (usually the pickup location) and throughout the route indicated in your booking.
2. Extra Helper – The 10w Wing Van booking already includes one (1) extra helper who helps the driver do the following:
- Load/unload
- Maneuver the truck
- Process paperwork
If you require a 2nd Extra Helper, you can request this in the “Services” section of the Transportify App. However, the 2nd Extra Helper may not be available while the government is implementing social distancing measures due to the COVID-19 pandemic.
3. Vehicle – The standard vehicle is a 10-wheeler truck that has a body that opens up like large wings for easy loading and unloading. This is why it’s called a “wing van.”
4. Fuel – The driver or company that owns that truck bears this cost as a cost-of-doing-business.
5. Loading/Unloading by Driver – The driver must load/unload within reasonable and humane expectations. One (1) extra helper is already included to assist the driver in each booking.
What is NOT INCLUDED in the Standard Service for 10 Wheeler Wing Van?
1. Toll fees and parking expenses directly related to the delivery route
The driver may request for reimbursement of tolls or parking expenses if your desired route (from start to finish) includes toll fees and parking expenses. You may instruct the driver to take an alternative route that avoids tolls or parking. In such instances, please give the driver more time to complete the booking. The driver may not request toll expenses related to proceeding to the 1st location (typically the pickup location) or related to return trips back to home or the vehicle’s garage. For business program customers, reimbursements of toll and parking expenses are done on the app so no cash-handling is required.
2. Additional helpers/pahinante
The 10w Wing Van booking already includes 1 Extra Helper who assists the driver in doing the following:
- Load/unload
- Maneuver the truck
- Process paperwork
If you require a 2nd Extra Helper, you can request this in the “Services” section of the Transportify App. However, the 2nd Extra Helper may not be available while the government is implementing social distancing measures due to the COVID-19 pandemic.
3. Waiting time for 10 Wheeler Truck
Please be considerate of the driver and helpers that serve you. Drivers are trained to expect some waiting time per location within reason. For wait-times beyond 6 hours per location (pickup or destination), we encourage you to compensate your driver at a rate of 200php per hour. For customers enrolled in Transportify’s Business Program, you may opt-in per booking to automatically compensate the driver for waiting time at the aforementioned rate and our app will handle all the calculations for waiting time and you will see the charges in your monthly billing statement. In all cases, our Customer Service is available 24/7 to assist you.
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