What is INCLUDED in the Standard Service for 6w Fwd Truck?
1. Driver – The driver will drive to your first destination (usually the pickup location) and throughout the route indicated in your booking.
2. Extra Helper – The 6w Fwd booking already includes one (1) extra helper who helps the driver do the following:
- Load/unload
- Maneuver the truck
- Process paperwork
If you require a 2nd Extra Helper, you can request this in the “Services” section of the Transportify App.
3. Vehicle – You will be matched with a truck that can carry up to 7000kg in load. The most common vehicle model in this vehicle category is the Isuzu F-Series.
You may select “Wing-Van-Type” in the app if you prefer a 6-wheeler truck with wings that open on the side.
4. Fuel – The driver or company that owns that truck bears this cost as a cost-of-doing business.
5. Loading/Unloading – The driver and extra helper must load/unload within reasonable and humane expectations. One (1) extra helper is already included to assist the driver in each booking.
What is NOT INCLUDED in the Standard Service for 6w Fwd Truck?
1. Toll fees and parking expenses directly related to the delivery route
The driver may request reimbursement of tolls or parking expenses if your desired route (from start to finish) includes toll fees and parking expenses. You may instruct the driver to take an alternative route that avoids tolls or parking. In such instances, please give the driver more time to complete the booking.
The driver may not request toll expenses related to proceeding to the 1st location (typically the pickup location) or related to return trips back to home or the vehicle’s garage. For business program customers, reimbursements of toll and parking expenses are done on the app, so no cash handling is required.
2. Additional helpers/pahinante
The 6w Fwd booking already includes 1 Extra Helper who assists the driver in doing the following:
- Load/unload
- Maneuver the truck
- Process paperwork
If you require a 2nd Extra Helper, you can request this in the “Services” section of the Transportify App.
3. Waiting time for 6w Fwd Truck
Please be considerate of the driver and helpers that serve you. Drivers are trained to expect up to 6 hours of free waiting time per booking location. Beyond that, we encourage you to compensate your driver at 200 PHP per 60-minute increment after 6 hours of free waiting time.
For customers enrolled in Transportify’s Business Program, you may opt-in per booking to automatically compensate the driver for waiting time at the aforementioned rate our app will handle all the calculations for waiting time and you will see the charges in your monthly billing statement. In all cases, our Customer Service is available 24/7 to assist you.
4. Packing, wrapping, boxing and assembling of items
Packing, wrapping, boxing, or assembly of items are not included in the Standard Service.