What is the Standard Service for Dump Truck class vehicles?

1. Driver – The driver will drive to your first destination (usually the pickup location) and throughout the route indicated in your booking.

2. Extra Helper – The Dump Truck already includes one (1) extra helper who helps the driver do the following:

Maneuver the truck
Process paperwork
Load/unloading of debris for disposal

3. Vehicle – The standard vehicle is a dump truck that has a rear-body that is open and has a hydraulic system that lifts/tilts the rear of the truck. The Dump Truck capacity is between 24CBM to 35CBM. Depending on the size of the Dump Truck that you request, the Dump Truck could have 10, 12 or 14 wheels.

4. Fuel – The driver or truck owner bears this cost as a cost-of-doing-business.

5. Loading/Unloading by Driver – Driver and helper are not required to help in the loading and unloading process for unpacked aggregates such as sand, soil and gravel.

What is NOT INCLUDED in the Standard Service for Dump Truck?

1. Toll fees and parking expenses directly related to the route booked

The driver may request for reimbursement of tolls or parking expenses if your desired route (from start to finish) includes toll fees and parking expenses. You may instruct the driver to take an alternative route that avoids tolls or parking. In such instances, please give the driver more time to complete the booking. The driver may not request toll expenses related to proceeding to the 1st location (typically the pickup location) or related to return trips back to home or the vehicle’s garage. For corporate account customers, reimbursements of toll and parking expenses are done on the app so no cash-handling is required.

2. Disposal or organic rubbish/garbage

Our Dump Truck cannot be used for disposal of the following: (a) hazardous materials/chemicals, (b) organic garbage.

Hazardous materials/chemicals
Organic garbage

However, the Dump Truck can be used to dispose of construction debris.

3. Waiting time for Dump Truck

Please be considerate of the driver and helpers that serve you. Drivers are trained to expect some waiting time per location within reason. For wait-times beyond 6 hours per location (pickup or destination), we encourage you to compensate your driver at a rate of 200php per 60-minute increment. For customers enrolled in Transportify’s Business Program, you may opt-in per booking to automatically compensate the driver for waiting time at the aforementioned rate and our app will handle all the calculations for waiting time and you will see the charges in your monthly billing statement. In all cases, our Customer Service is available 24/7 to assist you.