What is the Standard Service for Pickup Truck class vehicles?
1. Driver – The driver will drive to your first destination (usually the pickup location) and throughout the route indicated in your booking.
2. Extra Helper – The Pickup Truck booking already includes one (1) extra helper who helps the driver do the following:
- Load/unload
- Maneuver the truck
- Process paperwork
If you require a 2nd Extra Helper, you can request this in the “Services” section of the Transportify App.
3. Vehicle – The standard vehicle is a small truck with the most common model being a 4-wheeler Isuzu Elf or Mitsubishi Canter. It has an open-air cargo space that is 6ft wide, 10ft long with sides that can fold down or “drop” for easy loading and unloading. This is why they are often referred to as “dropside” pickup trucks. You may request for “Extra Space” in the “Services” section of the Transportify App to specifically book a longer pickup truck with a length of at least 14ft.
4. Tarpaulin cover – All Pickup Trucks are required to have tarpaulin covers to protect the cargo from the outside environment. These are checked and verified by Transportify staff before the vehicles are registered in the app.
5. Ropes – All Pickup Trucks are required to have ropes to secure the cargo during delivery. These are checked and verified by Transportify staff before the vehicles are registered in the app.
6. Fuel – The driver or company that owns that truck bears this cost as a cost-of-doing-business.
7. Loading/Unloading – The driver and extra helper must load/unload within reasonable and humane expectations. One (1) extra helper is already included to assist the driver in each booking.
What is NOT INCLUDED in the Standard Service for Pickup Truck?
1. Toll fees and parking expenses directly related to the delivery route
The driver may request for reimbursement of tolls or parking expenses if your desired route (from start to finish) includes toll fees and parking expenses. You may instruct the driver to take an alternative route that avoids tolls or parking. In such instances, please give the driver more time to complete the booking. The driver may not request toll expenses related to proceeding to the 1st location (typically the pickup location) or related to return trips back to home or the vehicle’s garage. For business program customers, reimbursements of toll and parking expenses are done on the app so no cash-handling is required.
2. Additional helpers/pahinante
The Pickup Truck booking already includes 1 Extra Helper who assists the driver in doing the following:
- Load/unload
- Maneuver the truck
- Process paperwork
If you require a 2nd Extra Helper, you can request this in the “Services” section of the Transportify App.
3. Waiting time
Please be considerate of the driver and helpers that serve you. Drivers are trained to expect up to 60 minutes in waiting time per location of your booking for free. Beyond that, we encourage you to compensate your driver at a rate of 50php per 30-minute increment after the first 60 minutes of free waiting time.
For customers enrolled in Transportify’s Business Program, you may opt-in per booking to automatically compensate the driver for waiting time at the aforementioned rate and our app will handle all the calculations for waiting time and you will see the charges in your monthly billing statement. In all cases, our Customer Service is available 24/7 to assist you.
4. Packing, wrapping, boxing and assembling of items
Packing, wrapping, boxing or assembly of items are not included in the Standard Service.
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