If your route requires the driver to incur expenses related to tolls, parking, and gate entry fees, then you must reimburse your driver for such expenses.
Please note the following general guidelines:
- To be sure of the exact expenses incurred by your driver, you may request him/her to provide you with receipts. However, this may not always be possible for tolls when drivers are using the RFID (ie. Autosweep/EasyTrip), which is paperless and cashless.
- For toll fees, your driver may only request reimbursement of tolls associated with the route required for your booking. Your driver may not request toll reimbursement associated with going to your first location or pickup location.
- If you would like your driver to avoid toll expenses by avoiding toll roads, you may request your driver to take an alternative reasonable route. However, if there is no alternate reasonable route, then the route is considered to require tolls, and you must reimburse your driver for such toll expenses.
- Some industrial areas or residential subdivisions charge a fee for deliveries, especially those made by delivery vans or trucks. It is advisable to be aware of these fees before making your booking.
Chat