Customers can also process booking cancellations using their mobile and web application. All you need to do is access your Transportify app and follow the steps indicated in each section.
Please note that if the cancel button is not available on your app, you may chat or call our customer service for assistance.
Customer Self-Cancellation via Mobile App
To cancel a booking using our mobile application, please follow the instructions below:
Customer Self-Cancellation via Laptop/Desktop
To cancel a booking using our web application, please follow the instructions below: