Standard Service for Wing Van ★

What is INCLUDED in the Standard Service for Wing Van?

1. Driver – The driver will drive to your first destination (usually the pickup location) and throughout the route indicated in your booking.

2. Extra Helper – The Wing Van booking already includes one (1) extra helper who helps the driver do the following:

  • Load/unload
  • Maneuver the truck
  • Process paperwork

If you require a 2nd Extra Helper, you can request this in the “Services” section of the Transportify App.

3. Vehicle – The standard vehicle is a truck that has a body that opens up like large wings for easy loading and unloading. This is why it’s called a “wing van.” The number of wheels on the truck ranges from 10 wheels to 14 wheels, depending on the weight capacity that you select.

4. Fuel – The driver or company that owns that truck bears this cost as a cost of doing business.

5. Loading/Unloading by Driver – The driver must load/unload within reasonable and humane expectations. One (1) extra helper is already included to assist the driver in each booking.

What is NOT INCLUDED in the Standard Service for Wing Van?

1. Toll fees and parking expenses directly related to the delivery route

The driver may request reimbursement of tolls or parking expenses if your desired route (from start to finish) includes toll fees and parking expenses. You may instruct the driver to take an alternative route that avoids tolls or parking. Please give the driver more time to complete the booking in such instances.

The driver may not request toll expenses related to proceeding to the 1st location (typically the pickup location) or return trips to home or the vehicle’s garage. For business program customers, reimbursements of toll and parking expenses are done on the app, so no cash handling is required.

2. Additional helpers/pahinante

The Wing Van booking already includes 1 Extra Helper who assists the driver in doing the following:

  • Load/unload (within reasonable and humane expectations)
  • Maneuver the truck
  • Process paperwork

If you require a 2nd Extra Helper, you can request this in the “Services” section of the Transportify App.

3. Waiting time for Wing Van

Please be considerate of the driver and helpers that serve you. Drivers are trained to expect up to 6 hours in waiting time per location of your booking for free. Beyond that, we encourage you to compensate your driver at 200 PHP per 60-minute increment after 6 hours of free waiting time.

For customers enrolled in Transportify’s Business Program, you may opt-in per booking to automatically compensate the driver for waiting time at the aforementioned rate our app will handle all the calculations for waiting time and you will see the charges in your monthly billing statement. In all cases, our Customer Service is available 24/7 to assist you.

4. Packing, wrapping, boxing, and assembling items

Packing, wrapping, boxing, or assembly of items are not included in the Standard Service.

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