Extend Wait Time ★

Time Types

  • Immediate
  • Scheduled

Vehicles

  • Economy
  • Light Van
  • L300/Van
  • Canopy Multicab (Applicable in Visayas and Mindanao only)
  • Small Pickup
  • Closed Van
  • Pickup Truck
  • Mini Dump Truck

To know about the waiting time rule for bigger trucks, click HERE.

Services

  • The first 60 minutes of wait time at each location is FREE for Light Van, L300/Van, Canopy Multicab, Small Pickup, Closed Van, Pickup Truck, and Mini Dump Truck.
  • For Economy, 30 minutes of wait time at each location is FREE.
  • Pick-up is counted as a location, and each destination is also a location. Each of these locations is allotted 60 minutes of free wait time.
  • For extra wait time beyond the standard service, you will be charged 50 PHP per 30-minute increment or a portion thereof.
  • For Business Program customers, extra wait time charges are itemized in your monthly invoice.
  • In all cases, our Customer Service is available 24/7 to assist you in the explanation and calculation of your wait time charges.

Important: For each location in a booking, the wait time begins when the driver arrives at the location and ends when the driver uploads the customer’s signature in the driver app. Please note the wait time will not begin any time earlier than the scheduled pick-up time, as shown in your app.

Full Day Service 

Full day service is 10 hours of delivery service with a fixed rate. If you will exceed the standard 10 hour service, there will be overtime charges. Read more HERE.
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